Terms of Use

1. Agreement

These Terms of Use ("Terms") govern your access to and use of Simple CRM AI (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

Simple CRM AI provides customer relationship management tools, including pipeline management, contacts, forms, integrations, automation, and AI-assisted agents (including Pat and per-lead agents).

We may modify, suspend, or discontinue features with reasonable notice where practicable. The Service is provided on an evolving basis.

3. Accounts

• You must provide accurate registration information and keep your credentials secure.
• You are responsible for activity under your account.
• You must be at least 16 years old to use the Service.
• We may suspend or terminate accounts that violate these Terms or pose security or legal risk.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes.
• Upload malware, scrape the Service without permission, or attempt unauthorized access.
• Harass others, send spam, or violate third-party rights (including privacy and intellectual property).
• Use AI features to generate illegal content or to impersonate others without consent.
• Resell or sublicense the Service except as expressly permitted.

5. Your content and data

You retain ownership of CRM data and content you submit. You grant us a limited license to host, process, and display that content solely to operate and improve the Service (including AI features you invoke).

You are responsible for obtaining any rights and consents needed for data you import (e.g., contacts from Google, Apple, or CSV files) and for complying with applicable laws (including marketing and communication rules).

6. AI features

AI outputs are generated automatically and may be inaccurate or incomplete. You are responsible for reviewing drafts, messages, and recommendations before sending or relying on them.

AI features are not legal, financial, or professional advice. Do not use the Service as a substitute for qualified professional judgment.

Usage may be subject to fair-use limits, rate limits, or plan caps.

7. Integrations and third parties

Optional integrations (Google, Apple, Stripe, and others) are subject to those providers' terms and policies. We are not responsible for third-party services.

Disconnecting an integration stops new sync where applicable but may not delete data already stored in your workspace.

8. Subscriptions and billing

Paid plans, trials, and billing are described on our Pricing page. Fees are charged in advance according to your selected plan unless stated otherwise.

You may cancel according to in-app or Stripe customer portal flows. Refunds are provided only where required by law or explicitly stated.

We may change pricing with notice; changes apply to subsequent billing periods.

9. Intellectual property

We own the Service, software, branding, and documentation. These Terms do not grant you ownership of our intellectual property.

Feedback you provide may be used to improve the Service without obligation to you.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

12. Indemnity

You will defend and indemnify us against claims arising from your use of the Service, your content, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service at any time. We may terminate or suspend access for breach of these Terms or for operational reasons.

Sections that by nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnity) survive termination.

14. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, unless applicable law requires otherwise.

15. Changes

We may update these Terms. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance.

16. Contact

Questions about these Terms: privacy@simplecrmai.com.

Simple CRM AI · simplecrmai.com